About Coach Charter Portal

Your trusted partner for safe, comfortable and reliable travel across Canada. Discover our story, mission, and commitment to excellence.

Our Story

Coach Charter Portal began with a simple mission: provide dependable coach services that put safety, comfort and customer care first. What started as a small regional operation has grown into a coast‑to‑coast network connecting major cities and vibrant communities.

Through continued investment in fleet modernization, technology and training, we've expanded our scheduled routes, launched charter solutions and curated sightseeing experiences that showcase the best of Canada.

Today, millions of passenger journeys later, we remain focused on delivering stress‑free travel that lets you relax, work or simply enjoy the scenery.

Mission & Vision

Mission

Deliver top‑quality intercity, charter and tour services with uncompromising safety, comfort and professionalism—helping Canadians move seamlessly.

Vision

A connected Canada where sustainable coach travel is the first choice for comfort, accessibility and reduced environmental impact.

Core Values

  • Safety First
  • Customer Focus
  • Accessibility
  • Sustainability
  • Reliability

Fleet & Technology

Our modern coaches feature amenities and intelligent systems that elevate your journey. From real‑time tracking to enhanced safety tech, we keep you connected and comfortable.

  • Complimentary Wi‑Fi & power outlets
  • Reclining seats & climate control
  • Clean onboard restrooms
  • Advanced GPS & safety monitoring
Wi‑Fi
Power
Comfort
Safety
GPS
Restroom

Quality & Customer Commitment

Your feedback drives continual improvement. We track on‑time performance, customer satisfaction and safety KPIs to refine operations.

  • 24/7 customer support for urgent needs
  • Clear disruption & refund policies
  • Proactive communication & updates
  • Transparent pricing—no hidden fees

Service Metrics

  • 4.8★ average rider rating
  • 90%+ on‑time performance (core corridors)
  • 98% same‑day issue resolution
  • Continuous driver coaching & audits

Sustainability & Accessibility

Coach travel already reduces per‑passenger emissions compared to many other modes. We extend that advantage through fleet renewal, efficient scheduling and onboard waste reduction.

  • Low‑/reduced‑emission engines & maintenance standards
  • Route optimization to cut empty mileage
  • Recycling & reduced single‑use materials
  • Exploring alternative energy pilots

Accessibility is core to our service promise. We work to accommodate mobility devices, service animals and assistive needs across our network.

  • Wheelchair lift‑equipped coaches (select routes)
  • Priority seating & securement areas
  • Advance assistance request options
  • Trained staff support & guidance

Join Us on the Road

Explore schedules, book a ticket or plan a charter—start your journey today.

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