Privacy Policy

Information We Collect

We collect the following categories of information when you use our services or interact with us:

• Contact & Booking Data: Name, email, phone number, billing details, itinerary specifics, seat selection.
• Charter & Group Details: Organization, group size, travel dates, special requirements.
• Technical Data: IP address, device/browser type, pages viewed, referring pages, approximate location (derived from IP).
• Usage & Interaction Data: Support tickets, feedback, marketing email interactions, form submissions.
• Accessibility & Assistance Requests: Information you provide to arrange support for mobility or other needs.
• Payment Data: Processed securely by third‑party payment processors (we do not store full card numbers).
• Cookies & Similar Technologies: Small files enabling session continuity, preferences, analytics and fraud prevention.

How We Use Information

• Process ticket purchases, bookings, charters and refunds.
• Provide customer support and respond to inquiries.
• Improve route planning, scheduling and service reliability.
• Send operational notices (service changes, delays, confirmations).
• Personalize content, offers or marketing (where permitted).
• Protect security, prevent fraud and enforce policies.
• Meet legal, regulatory and accounting obligations.

Legal Bases

Depending on your jurisdiction (including applicable Canadian privacy law and, where relevant, GDPR), we rely on the following bases:

• Contract: To deliver the travel services you request.
• Legitimate Interests: Service improvement, fraud prevention, security, limited direct marketing.
• Consent: Optional marketing communications, certain cookies.
• Legal Obligation: Record keeping, regulatory compliance, taxation.
• Vital Interests: Safety or emergency situations.

Cookies & Similar Tech

We use essential cookies for core functionality (such as session continuity and security) and non‑essential cookies for analytics and performance. You can adjust browser settings to limit cookies, though essential features may be impacted.

• Essential: Authentication, load balancing, security.
• Analytics: Aggregate usage patterns to improve UX.
• Preference: Saves language and form inputs where permitted.
• Marketing (future): Measuring engagement with campaigns.

Future cookie preference controls may be added for granular opt‑out.

Sharing & Disclosure

We do not sell your personal information. We may share limited data with:

• Service Providers: Payment processors, hosting, analytics, email delivery, customer support platforms—bound by contractual confidentiality.
• Operational Partners: When coordinating interline or subcontracted transport segments.
• Legal & Compliance: Authorities or regulators when required by law or to protect rights, safety or security.
• Business Transfers: In connection with a merger, acquisition or asset transaction (subject to safeguards).
• With Your Consent: Any other sharing you explicitly authorize.

Data Retention

We retain information only as long as necessary for the purposes described or as required by law. Typical retention periods:

• Booking & Transaction Records: 7 years (accounting & legal).
• Support Tickets: 2–3 years for quality & training.
• Marketing Preferences: Maintained until you opt out or request deletion.
• Analytics Data: Aggregated or anonymized after defined retention windows.

We may anonymize data for statistical purposes beyond these windows.

Security Measures

We apply administrative, technical and physical safeguards appropriate to the sensitivity of the data:

• Encryption in transit (TLS) for site and booking flows.
• Restricted role‑based access to operational systems.
• Routine patching, monitoring & logging.
• Incident response procedures & periodic reviews.

No method of transmission or storage is 100% secure; we continuously enhance controls.

Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or obtain a copy of personal information.
• Request correction (rectification) of inaccuracies.
• Request deletion (erasure) where applicable.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing (without affecting prior lawful processing).
• Port data in a structured, commonly used format (where technically feasible).

Submit requests via privacy@demo.com. We may verify identity before acting.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child provided data, contact us to request deletion.

International Transfers

Your data may be processed in provinces or countries where we or our service providers operate. We implement contractual and technical safeguards to maintain equivalent protection consistent with applicable laws.

Updates to This Policy

We may update this policy to reflect changes in practices, technologies or legal requirements. We will revise the effective date above and, for significant changes, provide more prominent notice.

Contact Us

Questions or requests regarding this Privacy Policy can be directed to: