Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, maintain sessions, enhance security, and understand how you use our services.

Cookies contain information that is transferred to your computer's hard drive and help us improve your browsing experience by enabling us to tailor our content to your needs and preferences.

Types of Cookies We Use

We use different categories of cookies to provide and improve our services:

• Essential Cookies: Required for core site functionality including navigation, authentication, booking processes, and security. These cannot be disabled without affecting basic website operation.
• Performance & Analytics: Help us understand aggregate usage patterns, page performance, and user behavior to improve our website experience. These cookies collect anonymous statistical data.
• Functional/Preference Cookies: Store your language preferences, form data persistence, accessibility settings, and other customization choices to enhance your user experience.
• Security & Fraud Prevention: Detect suspicious activity, prevent misuse, protect user accounts, and maintain the integrity of our booking and payment systems.
• Marketing Cookies (Limited Use): Measure engagement with promotional campaigns and enable targeted advertising. We use these sparingly and only with appropriate consent.

Managing Your Cookie Preferences

You have several options for managing cookies:

• Browser Settings: Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being set.
• Essential Cookie Limitation: Please note that disabling essential cookies may impact core functionality including booking, account access, and security features.
• Selective Management: Many browsers allow you to accept certain types of cookies while blocking others.
• Third-Party Opt-Outs: For analytics and advertising cookies, you may opt out directly through third-party providers.

Future Enhancement: We plan to implement a granular cookie preference center for easier management of non-essential cookies.

Similar Technologies

In addition to cookies, we may use other technologies with similar functionality:

• Local Storage: Browser storage for preferences and temporary data that persists between sessions.
• Session Storage: Temporary storage cleared when you close your browser tab, used for short-term functionality.
• Web Beacons/Pixels: Small transparent images used to track email opens and website interactions.
• Authentication Tokens: Secure hashed identifiers for maintaining login sessions and preventing unauthorized access.
• Fingerprinting: Limited collection of device/browser characteristics for security and fraud prevention only.

Third-Party Cookies

Some cookies are set by third-party services we use to enhance our website:

• Analytics Providers: Anonymous usage statistics to improve website performance and user experience.
• Payment Processors: Secure payment handling and fraud prevention during booking transactions.
• Content Delivery Networks: Faster loading of images, styles, and scripts.
• Social Media Widgets: Embedded content from social platforms (when present).

These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies for more information.

Policy Updates

We may modify this Cookie Policy periodically to reflect:

• Changes in our cookie usage or technology
• Updates to applicable privacy regulations
• New features or services that require different cookie types
• Feedback from users about cookie preferences

Continued use of our website after changes constitutes acceptance of the updated Cookie Policy. Significant changes will be communicated through website notices or email notifications.